FAQ's

General

What is En-Primeur?

En-Primeur is a method for purchasing wine early. Essentially, the wines are sold as 'futures' ie, before they have been bottled.

How does the En-Primeur system work?

Every spring the Châteaux of Bordeaux produce barrel samples from the previous year's harvest. These are then tasted and assessed by the international wine trade (Z&B included) and wine journalists/critics. The Châteaux then release for sale a 'tranche' or proportion of their total production at an opening price (Other 'tranches' are sold too but are more expensive that the opening price). This is sold in strict allocation to négociants in Bordeaux. The négociants then sell the wine on to merchants around the world.

What does In Bond or Under Bond mean?

Wine 'In Bond' (or Under Bond) has not had the Duty and VAT applied to it. Wine must be stored in a bonded warehouse approved by HM Customs & Excise.

What is Duty Paid wine?

‘Duty Paid’ wine has had the Duty and VAT applied to it at the prevailing rates. Once a wine has become Duty Paid, it cannot be sold under bond.

What if I want to buy some wines In Bond and some Duty Paid?

It is clearly stated (in your basket) which wines are In Bond and which wines are Duty Paid. Once you proceed through to the delivery stage of the checkout process, you will be asked to provide delivery details for both the In Bond wines and for the Duty Paid wines separately.

Can I store wines with you? If so, how much does it cost?

Yes, we offer under bond and duty paid storage. Duty paid stock can be stored for free in our HQ warehouse for up to 1 year. For wines held under bond please contact us for full details regarding charges and insurance.

Where will my wine be stored?

We are determined to provide the best possible care for your wines and use the following fine wine storage facility: Vinothèque Limited, Derby Road, Burton-Upon-Trent, Staffordshire, DE14 1RY, England. Find out more information on Storage.

How do I open a storage account?

You can open a storage account by contacting us or calling us on +44 (0) 1622 859161.

I am not a UK customer; do I have to pay UK duty and taxes?

If you purchase your wine under bond, UK duty and VAT charges are not applicable. UK Bond transfers to an international bond also do not attract duty or VAT. You will be liable (if applicable) to pay your countries taxes.

Can I transfer wines from other locations into my storage account?

Yes, however you will need to inform us in writing and pay the relevant storage charges. Find out more information on Storage.

Are you able to source wines not offered on the site?

It is possible that we can source wines not offered on our website, however the minimum order quantity would be 1 case (12 bottles). If you would like to enquire about a wine that we do not stock, please contact us or call us on +44 (0) 1622 859161.

Ordering

Do I have to buy a full case?

No, you can buy as little as 1 bottle. However, there are certain wines in our portfolio, which are specifically sold by the case and cannot be split down.

Do I need to have an account with you to place an order?

No, you can checkout as a guest, however if you create an account, you will be able to view your previous orders and also edit your email subscription preferences.

Do I have to enter my credit or debit card details online?

Please be assured that our website is fully secure (Sage Pay is our secure payment gateway) however, if you would rather not enter your credit or debit card details online, we would happily assist you via the telephone +44 (0) 1622 859161 which is manned during normal business hours (Mon-Fri 9am-5pm).

I want to re-order a wine I purchased previously, but have forgotten which one it was.

Please login to your account and view your order history. Alternatively, contact us or please telephone a member of the team who will happily assist you +44 (0) 1622 859161.

Will I receive an order confirmation?

As soon as you have placed your order, you will receive an automated email with confirmation of your order. Once we have processed your order, we will email you with details of when your order is dispatched and when you can expect the delivery.

Gifts

Do you offer gifts?

We offer a huge range of gifts from 1 to 12 bottle wine gift packs, vouchers, special tastings / masterclasses. For more information, please contact us or call us on +44 (0) 1622 859161.

My order is a gift. Can I send a message with it?

Of course, if you would like to include a message with your order, please contact us or call us on +44 (0) 1622 859161.

Can you supply wine for my wedding?

We would love to work with you. Please contact us and let us know a couple of things about your wedding. For example; how many are coming and what food you are serving. We will then get to work and draw up a short-list of wines (white, red and Champagne / sparkling) which would be available to sample at our HQ tasting room.

Delivery

How much do you charge for delivery?

Delivery is FREE on orders of £100 or more to a single address within mainland UK. There is a charge of £6.95 inclusive of VAT per delivery address for all orders under £100. Find out more information on Delivery.

How soon can I expect delivery of my wine?

If you order your wine by 14:00 we will endeavor to ship it that same day on a 24 hour delivery service meaning you should receive your wine the next working day. We tend not to like to despatch wine on a Friday as the wine will sit in a depot over the weekend but if you would specifically like to receive your delivery on a Monday we will of course accommodate this. Delivery times are subject to change in case of weather disruptions and festive seasons.

Can I collect from your offices?

Yes, you can collect wine from our offices at Ashmill House, Ashmill Business Park, Ashford Road, Lenham, ME17 2GQ between Monday and Friday, 9am-5pm. Please contact us before you arrive.

Can I use my own shipping agent?

Yes, however this is at your own discretion. Risk of damage or loss to goods passes to you the moment the goods have left our premises.

What is the policy on breakages from deliveries?

If you discover an out of condition, damaged or corked wine that you have purchased from us, we will replace it or issue a credit note for that wine provided that the claim is made within 30 days of the purchase date, and that the wine is returned to us, via courier, to our HQ in Lenham for analysis.

Get in Touch

What should I do if my question has not been answered above?

Please make use of our Live Chat facility (Monday-Friday, 9am-5pm), email your enquiry or call us on +44 (0) 1622 859161.